Our goal is to provide the best apartments, community, service, and value. We value all online feedback, both positive and negative, as it provides us with the tools to provide our residents with a 5-star living experience.
IMT Resident's Voice is IMT's resident survey program. When you live at an IMT Residential community, your feedback is heard! You will receive a survey at various stages throughout your living experience so that we can ensure that we are providing the best living experience for all residents.
Right from the beginning the IMT Uptown staff made me feel very welcome...like an old friend. I had just moved from Calgary, AB Canada and they went out of their way to answer all my questions and worked with me to ensure I got the best unit for me. The property is great and the location can't be beat. I would like to give a special thank you to Erika Moreira for all her help and support. And an extra special thank you to the leasing agent, Dominique Sauls; he truly cares about the people and continues to look after them even after they become a tenants. Cheers to the IMT Team!
IMT Uptown Post Oak is a very good apartment complex. The staff and management are working to make the IMT experience a positive one. The completion of the renovations will provide a fresh updated facility. The staff and management are always working at providing a positive IMT experience. Special recognition to Domininque Sauls Client Services Manager is always making special events and ever;yday events a great experience.
The management here is doing everything they can to help make living at IMT Uptown a great experience and it's working! My wife and I love it here! We've been here 3 months and have no regrets. We are looking forward to all of the updates and renovations, inside and out, being complete! It is going to look great! IMT makes it easy to meet people and make friends because of all of the building events and socials. Lots of fun!
Tony and Ann-Marie
Noise is a major problem.
1. Constructions all around the building that start about 7-8AM everyday including weekend. Forget about sleeping in in weekends.
2. AC units are all mounted on the roofs of building so if you are on top (5th) floor get used to a piercing noise vibrating your unit.
3. Occasional false alarms!
4. Other tenant: pool areas and courtyard seem to amplify the noise.
We are sorry to hear that you are not completely satisfied with your experience living at IMT Uptown Post Oak. We take our resident's concerns very seriously and want to assure you that yours are being acknowledged. Construction across the street from Hollyhurst is a project that is beyond our control. We encourage you to contact 3-1-1 to file a formal complaint with the City of Houston and visit the Uptown District at http://www.uptown-houston.com/about/page/uptown-district. There you will you also find great information on the amazing projects that are undergoing. As far as our community projects, we are mindful of our residents and try our very best to schedule our projects within office hours, Monday-Friday.
To better assist you with your A/C noise I encourage you to submit a service request. The best way to expedite service request is to submit a formal work order, which can be conveniently made through our Resident Portal: myimt.imtresidential.com .
We recently had our Annual Fire/Sprinkler Inspection. Although, these inspection can be nuisance, these inspections are required by the local Fire Marshall, and by fire codes and national standards.
We thank you for your feedback, as this will help us provide better service to our residence. If you should have any further concerns, I invite you to our office to further discuss.
I have been a resident at IMT Uptown Post Oak (formerly Uptown Post Oak) for close to 3 years, and am very impressed at the current management that took over a year ago. Since then, they are on top of things, ensuring that the residents are happy, satisfied, and well taken care of. The office staff is amazing, with every single one of them always being very friendly and asking how they can help me if I stop by. Dominique has helped me on several occasions, and he always is on top of his game. He follows up when he says he will, and always has gotten what I needed taken care of resolved in a timely manner. Daniella, is always sweet, with a smile and ready to help. Erica, as well as the manager and assistant manager have also been helpful on occasions that they were available and I needed assistance with something. I wanted to make sure that I included all of them, as they have all helped make my experience pleasant to some degree. Safety is an important issue for me, and I couldn't feel more safe than I feel here at Uptown. They are in the process of making lots of renovations, so I will hold back on anything else until the renovations are complete on the property, as some of the smaller things will probably be fixed during that process. The location is amazing, and is in an area that is more and more up and coming.
IMT has been an awesome experience so far and I am looking forward to the rest of my time here in Houston. Erica in the Leasing Office has done a phenomenal job of getting things done in a timely manner and always answering questions when they arise. The entire office staff creates a welcoming feeling and makes IMT feel like a home. I would highly recommend!
I tend to believe this facility should be a 4 star due to congenial staff, efficient maintenance personnel, quality gym and pools, new exterior paint, etc.
The two star rating I am assigning is based upon the following: #1 - the wood floor in the apartment of my upstairs neighbor and her heavy foot-steps plus fights with her partner at all hours resulted in many sleepless nights and stressful days for my bride and I; #2 - our bottom floor corner apartment NEVER received any direct sunshine due to the high interior walls, and; #3 - the floors of our apartment were painted-brown concrete, yet the model we were shown had carpeting.
Based on these items, we gave 30 days notice after arrival.
We are delighted to hear that you have found our office and maintenance team to be helpful and professional. Our standards are set high in order to provide great customer service.
Our community offers 27 different beautiful floor plans, some with wood flooring, travertine, and stained concrete flooring. It's up to the resident to determine what their preference would be at that point with taking into consideration the location and price difference. I do sincerely apologize for any miscommunication through your leasing process.
It's true that living in an apartment community is that we sometimes hear our neighbors, whether through the walls themselves or while they are enjoying the outdoors. However, when residents activities infringe on other residents quality of life, we do want the opportunity to help resolve these kind of issues. For situations like noise complaints, there is a process that needs to be followed in order address and find a proper/legal resolution to the problem, which may sometimes take longer to resolve the issue.
We assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us improve our service further. We pride ourselves on responding to customers' concerns very quickly.
I moved into IMT Uptown Post Oak in March 2016 recently having stayed at another property in the Galleria for the past 2 years and it's been a pleasant experience so far. Erika Moreira with the leasing staff was second to none when it came to guiding me through the whole leasing process and was I very pleased to have her. Her attentive to any questions I had and keeping in contact with me throughout the the leasing process and afterwords made me look forward to staying even more.
The property has several elevators spread throughout it, so moving in is a breeze. The property is clean and beautiful, the tenants are nice and respectful to each other, and the front staff is extremely helpful and accommodating. Never have a problem finding parking any time of day or night, I've truly enjoyed my time at IMT Uptown Post Oak so far and look forward to hopefully more years to come.
We have been here since July, and have absolutely loved our experience. The staff is always really pleasant to work with, and responsive to our needs. The building and amenities are wonderful, and have met every expectation. They are also one of the few places that allows large dogs, which is a lifesaver since we have a 120 lb lab mix.
I moved to IMT Uptown Post Oak in October 2015. The property is excellent, the response time to a service ticket I would say is the same or next day at most. Very user friendly portal to pay rent and submit service requests or concerns. It have a Business Center with computer and printers which are always working. Sincerely I've had a very pleasant time living here.
I worked with Dominique Sauls to complete my move in application, very diligent and professional guy. I was working in Canada at the moment of my application and he guided me on the phone through all the requirements and tasks. Each time I pass by the Leasing Office there is always a friendly and inviting environment, I usually stop for a few minutes talk to everyone and share some experiences with Dominique and the IMT team.
I am leaving due to a new life circumstance - a blessing but my stay here has been the best so far. The apartments are well maintained, the maintenance group responds in a timely manner, the leasing office staff is pleasant and helpful, most of all you feel safe. There are 3 safety barriers in place before someone can gain access to your apartment. To the Property Owners - I challenge you to give one month free rent to all residents. You HAVE lost occupancy as a result of numerous lay offs due to the down turn in our economy. Wealth acquisition is important and you are in business for a profit but sometimes it is not all about the money. May God bless your continued success! My heartfelt THANK YOU to you all! Dominique you are the best! Good Luck with the new job! Thank YOU!!!
I absolutely LOOOOOOVE this place!!! The staff is AAAAAMAZING! I originally met with Erika, which she is absolutely awesome! Then I had met with Dominique to revisit the complex, he too was just as awesome! He really makes you feel welcome. I love how everyone knows us by our name. I hope they stay as long as we do because seeing them in the office & being able to chat with them really makes my day! 😊
The staff is totally awesome! When it comes to request(s), this staff is totally on it! I really enjoy speaking with Dominique via email, always very helpful when it comes to me completing my job duties in a expedient manner at my office. (Kozi Corporate Housing) - Susan
I moved into Uptown Post Oak in December and love it! I worked with Daniella Murcia and Dominique Sauls; both were very professional, courteous and friendly.
I went from a 2 bedroom down to a 1 bedroom with den, which works great for me. Also, the patio has a large storage which is really great. I like that the parking garage is below the apartments instead of a separate garage.
The amenities are terrific and there is always some Resident Function on the Calendar, today they had a Valentine Day Brunch, with Omelets, Pastries, Mimosas and more!
Great and friendly staff. Third year resident and the quality of the personnel and service has continued to improve since the conversion to IMT!
Location, location, location. Lovely apartments located in the heart of Uptown near the Galleria, convenient to everything. I love my modern apartment with a serene poolside/waterfall view. Great neighbors, attentive and professional management, modern amenities, and fun on site activities make IMT Uptown Post Oak a great place to live.
horrible horrible management. im leaving as soon as i can. since IMT has taken over, the apt has gone downhill. pit bulls or pit bull mixes are a restricted breed here, however, now the building has SEVERAL! the owners even let their pit bull dogs run around the parking garage UNLEASHED! there was one in the business center as well. other dog owners cant walk their dogs on along the building because if there is a pitbull walking, they start attacking the other dogs around. one time, this pitbull owner was yelling at everyone on the sidewalk to walk their dog the other direction or to stand still while she finishes walking her dog because her dog was so aggressive. ive left multiple complaints with the office management and nothing has been done. ive left complaints with their corporate offices, and still nothing has been done. i dont feel safe walking in the garage or the hallways as you never know if there is a stray pitbull running around UNLEASHED! stay away!
Dear Mike, We are sorry to hear that you are not satisfied with your living experience at IMT Uptown Post Oak. We take our residents' concerns very seriously and want to assure that yours is being acknowledged. Pets are part of the family at IMT Uptown Post Oak apartments. We pride ourselves in being a pet-friendly community, however, aggressive breeds are restricted, which is a policy that is consistently upheld according to the Fair Housing regulations. All animal owners residing onsite must adhere to the specific terms outlined in the animal addendum and violations are addressed in a consistent manner. It is the resident's responsibility to have their pets on a leash at all times when in a common area. Any violations observed are addressed when possible; however, most complaints are not specific enough to determine the animal owner. We will continue to investigate to determine the specifics to better help resolve your complaint. If you have specifics that will better help us resolve this issue, I invite you to stop by the office to further discuss.
Great place to live and excellent customer service! Dominique was great showing me around and very proffesional! We wouldnt want to live anywhere else! Dominique is the go to guy for everything. We love living here. Reasonable rent and very accommodating. We have two dogs and they also like living here with easy access to the outside and many resident functions which we can bring our dogs too. I also like that parking is never an issue like it is at a lot of apartments. If your thinking about living here ask for Dominique in the leasing office!!!
Lived here for over a year. We have lived in several apartment buildings, this is by far the worst experience we have had. Several issues through our time with both monogram and imt- from missing trash can, poop inside in the hallway, poop on the side walks, poop all over the grass- no one picks up after their pets! Hallway always smelt like pot or garbage. We were "fined" for having trash not in a trash can but we were never given a trash can to use! The gym was always dirty and never cleaned-I would watch people dripping sweat all over and just leave without cleaning equipment. Parking was always an issue- our car was even victim to a few extra door dings from that place. Several break ins happened while we were there. Lots of key fob issues. While they had the key fob issue they left the doors to the mail room unlocked with a security person until 10pm-but then left the doors unlocked all night long with no supervision?! We also had issues with maintenance coming in without notice or concent. Our unit was above the loading dock- people would move in at all hours of the night! Bring it up to management and they don't care. Also beware- there's lots of construction across the street and in front of the building. They are building a conference center and just started so anticipate construction for a very long time. Ask for help after move out- their responses will be prompt but they don't do what was discussed and are not very helpful. We moved down the street to a new building double the size-cleaner, much nicer, staff is much better-for the same as what we were charged at uptown! Do your homework before picking this place-you can get a lot more for your money elsewhere!
Jimmy O'Gallagher - First and foremost, we want to apologize for not being able to meet your customer service expectations. We strive to exceed our residents’ expectations and create positive memorable experiences for them.
We are proud to be a pet-friendly community that offers a clean and comfortable living environment for everyone, and their pets, to call home. We have majority of our residents that consistently clean up after their pets. However, we recognize that there is a small number of pet owners in our community that neglect to pick up after their pets. We encourage residents to report such residents in order to help us resolve any ongoing issues. In addition, we’ve hired a third party vendor to help rid the community of pet waste on a weekly schedule.
Our community offers door-to-door trash pick-up service Sunday- Friday . In order to help eliminate hallway odors, we ask for residents to bag, tie and place their trash in a container. We are sorry to hear that you did not receive a trash container with prior management company. I will be more than happy to go over your move-in and condition form at your convenience in order to help answer any billing questions.
Our community is currently located in the middle of the Uptown District Construction which is both out of our control, and causing some stress to our residents. However, in the near future, once the construction is completed, it will bring so much value to our neighborhood and convenience to our resident. For further information on the ongoing projects, please visit this link: http://www.uptown-houston.com/
Thank you for taking the time to tell us about your experience. I regret that you were not satisfied. Your feedback is appreciated as we have a firm commitment to our residents. Your feedback will help us identify weak spots in our training and surely help us as we strive to provide our residents’ with the very best customer service.
If you should have any further questions or comments, I invite you to stop by our office to further discuss.
Great property! I have never had a client move in and not love it. It has an ideal location with easy access to the highway, Uptown Park across the street and walkable to so much. Great use of space in their layouts, luxury finishes, and fully enclosed hallways. They have a convenient parking garage, huge fitness center with more than enough equipment and a few options for outdoor spaces.
IMT took over this property from monogram a few months ago and it has gone downhill drastically ever since then.
1- They are consistently making changes to the key fobs used to enter the gates. This is the 5th time I've gotten home only to discover I have no access to enter the property. The office is also closed. I can understand once or twice but this is getting ridiculous.
2- They got rid of the security company and replaced them with a few guards that are never around. I've seen them twice in 2 months.
3- Additional security measures such as the need to use a key fob to access the elevator and floors were turned off without notice to the tenants.
4- They raised my rent over 150 dollars/month after We've lived here for a number of years. Our unit is current listed online for hundreds less per month than what they asked us to pay during our lease renewal.
5- Only one girl working in the office, expect to wait in a line of 6-7 people before getting help with an issue or picking up a package.
Needless to say we're moving out soon. Don't waste your time. Spend your money elsewhere.
I want to apologize if our service did not meet your expectations, and appreciate your time to share your concerns. We take our resident's concerns very seriously and want to assure you that yours are being acknowledged.
Two days after we took over on July 20th , we discovered that we had a corrupted database forcing us to recreate a new data base. Additionally, we discovered that the phone lines that transfers the information to all the gates and elevators are in poor conditions, which caused intermittent issues within the last six months. In an effort to provide you with the best customer service, it was decided that the proper repairs were to be be made immediately. Please know that we are working with AT&T, our IT department, and vendors to trouble shoot and ensure no other issues continue.
In the meantime, I'm happy to report that all of our garage doors are working properly as we managed to manually transfer all the information. If your FOB is not working please contact me directly at Jamie.reyes@imtresidenti… or reach me at 713.961.3322. We can arrange to deliver an active FOB to your apartment home since our office is closed when you arrive home from work. We are sorry to hear that you didn't receive the massive email that was send out to the entire community when the gate/elevator software crashed two days after we took to over. To better assist you, please provide us with the best email address where we can send you property updates.
Prior management did not have a security company on site when we took over the property. Nonetheless, we have hired a courtesy officer to help with the transition to monitor our community.
We invite you to stop by the office to meet your new management team (a group of five). At the time when you picked up your package it could've been a peak hour for us were we were helping other residents. For future reference, If you would like for us to deliver your package to your apartment home during the course of the day , please email us at ImtUptownPostOak@imtresi…. We invite you to stop by the office, we will be more than happy to assist by answering any questions or concerns you may have.
Once again please accept our sincerest apology for any trouble or inconvenience we have caused you. Please know we are working diligently to get your concerns resolved. I ask that you allow us another opportunity to serve you. If you should have any questions or concerns, please feel free to reach out to us