Our goal is to provide the best apartments, community, service, and value. We value all online feedback, both positive and negative, as it provides us with the tools to provide our residents with a 5-star living experience.
Recently we moved to this community and had problems with our water heater but everything was solved thanks to the attention of the staff of the leasing offices and to John from the maintenance group, I want to exalt his excellent work, came quickly everytime, searched and found solutions and Is a very kind and respectful person
IMT is amazing, we love everything about this apartment. It's a nice clean environment with nice neighbors and pets. John from the Maintenance crew is awesome, he repaired the water heater quickly and professionally. We really appreciated his sense of urgency and kindness.
I absolutely love this place. I've lived here for about 8 months now and they've been great. The units are amazing! They're equipped with new appliances, nice fixtures, granite counters, and in-unit washer and dryer (When I heard the washer and dryer bit I was sold). The property is really clean and quiet and they have gas grills near most of the buildings, which I use all the time. The pool and exercise facilities are fantastic too. I prefer the gym on the south side because it has more new equipment and is a little bigger. But I've been told they're renovating the north side and putting in some new equipment. Best part is you get access to both and neither are ever too crowded. When I first moved in I had a spacious 2 bedroom and Roomate that turned out to be a flake. The staff were so patient with me and understanding and they went over all the options multiple times. Not only were they helpful, but I got to know them along the way and they're actually all really good people. Big shout out to Megan, Victoria, Raven, and Corey! Y'all rock. In the end, they helped me transfer to a smaller one bedroom to make it easier on my finances. I like my one bedroom even better than my 2 bed unit (although the 2 beds are super spacious and have a huge balcony/yard). I'll definitely be sticking around and I would recommend this place to anyone.
The staff at IMT SOUTHPARK are awesome! They went above and beyond to make sure that my cross country move was as smooth as possible. I worked with Corey at the onset and then Amanda (Mgr) and Raven (Supervisor). We had to do a little switch to another unit based on some of my personal preferences and they totally accommodated it with a smile. So pleasant, so professional. 5 stars baby! My movers were a week late and Amanda left a bag of essential toiletries for me and she also gave me pointers for the best local grocery stores. So kind. Pretty much all maintenance is covered in the lease and the area is quiet and well maintained. Happy to have selected this location as a first place to live as I get to know Austin.
Love living here! Transferred from an imt property in Dallas and south park has a much better staff. The amenities are really nice too- love the pool and gym. My apt itself is great and I'm very happy. Thank you, everyone at imt south park
I am so impressed by the level of professionalism shown by the Management here. They could not be more accommodating. They addressed a difficult situation with kindness and compassion for my family. Thank you to Megan M and Megan Z for your hard work on my behalf. Megan M even sent a handwritten condolence after the death of a beloved pets passing. Thank you to everyone at IMT for your dedication and service. You're the best! You can't find this quality service everywhere.
the move in process was by far one of the easiest I have experienced. Corey helped me throughout the entire process. Gave me email and call updates and made my move so easy. I have recommended this property to friends of mine and they have moved into this complex as well and fell in love with it. I love living here. It's in a perfect location, close to Southpark Meadows and Brodie Ln/Sunset Valley, where all of the good shopping and restaurants are. (Without having to go too far north.) The property itself is stunning. When I have friends over, they always compliment me on the gorgeous granite countertops, stainless steel appliances, and the HUGE tub/shower in the bathroom. The clubhouse and pool area is amazing. I love taking my guest over there to watch a game, grill, or take a swim.
I put in 2 maintenance requests which were fulfilled by John Cruz by the next morning. He went above and beyond, checking all of our sinks and bathrooms and changing our AC filter. Thanks John!
We've loved living here for the past two years. Sure there were a few kinks when property management shifted but overall, IMT has kept it together.
One issue I have is how rude the south property is to the north property. They act as if were poor, or ghetto when we use the gym or pool. I mean, come on guys, we all pay the same cost of living. Be nice.
Another issue is parking. You need to not be a night owl if you plan on living here. If you come home after 10-11pm, there will be no parking spot waiting for you. I guess you can do what we did and rent a space. However, for $1,100 a month, it seems like there should be parking available for residents.
Overall, the property is nice, the maintenance guys are nice and the office staff members are helpful.
I used to be an apartment locator & have seen 100's of places. Overall, I like IMT because there is a lease buy out option. My husband's apartment was new when he moved in but very shotty work...cheap paint on walls that isn't cleanable, missing toilet seat upon move in, incorrect ceiling fan install, lock missing & others didn't work. This was their best 1st impression? Positives: pool & decent gym & dog park & dog washing station.
Hi Elizabeth, Thank you for your feedback. I sincerely apologize for the inconveniences your husband experienced when he moved in, and especially for the first impression he received. My maintenance team took care of the issues quickly, however I do agree these items should have been corrected before your husband moved in. We have implemented move-in procedures to ensure these types of things do not happen again. We appreciate feedback like yours to help us work on areas of improvement, so thank you again for sharing this with us. I also want to thank you for the positive mentions about our pool, gym, dog park, and dog grooming station. IMT Southpark takes great pride in the awesome amenities we have to offer our residents! If you would like to speak with me to go over your concerns or feedback in further detail, please do not hesitate to call me at (512) 291-8200. I look forward to and welcome all suggestions and comments in regards to our service and community. Thanks again, Elizabeth.
maintenance is excellent here. John has came and fixed my work orders same day or day after for every request. Place is well put together as well as the people at the front desk are extremely courteous.